How we protect and use your information.

Information you provide

We may collect:

• Name, email address, telephone number, and state;
• Preferred meeting format and the general type of healthcare-planning help requested;
• Messages, support requests, match-withdrawal requests, and communications with CHCA;
• Consent choices for email, telephone, text messaging, or marketing;
• Confirmation that an adult requesting help for another adult has that person's permission;
• Free-event RSVP, attendance, and optional accessibility-accommodation information; and
• Information you voluntarily provide in a survey, feedback form, or complaint.

Consumer forms are designed to collect only the minimum information needed to route and respond to a request.

Information collected automatically

When you use the website, we may receive IP address, browser and device type, operating system, pages visited, referring page, approximate location derived from IP address, cookie identifiers, timestamps, security events, and diagnostic information.

Information from advisors and service providers

We may receive assignment, acceptance, contact-attempt, reassignment, eligibility, complaint, and status information from participating advisors and providers that support website, email, communications, security, or analytics operations.

The public consumer forms are not intended to receive Protected Health Information under HIPAA. If an advisor later requires information to provide an independently contracted service, the advisor must explain the secure method, agreement, privacy notice, and safeguards that apply.

We may use consumer information to:

• Respond to questions and support requests;
• Review and route advisor-match requests;
• Confirm advisor certification, good standing, state-license eligibility, and availability;
• Share the minimum necessary match information with one selected advisor at a time;
• Manage assignment, acceptance, contact, reassignment, withdrawal, complaint, and administrator-review workflows;
• Send transactional confirmations, status updates, service notices, and security messages;
• Manage free-event RSVPs, capacity, reminders, cancellations, accommodations, and attendance;
• Record and enforce consent choices;
• Operate, secure, troubleshoot, analyze, and improve the consumer website and services;
• Prevent fraud, abuse, duplicate requests, or unauthorized activity;
• Enforce agreements and standards, resolve disputes, and investigate complaints; and
• Comply with legal, regulatory, audit, or record-preservation obligations.

We do not use a match request as permission for unrelated promotional marketing.

CHCA uses the consumer's state, general help category, preferred meeting format, and contact details to manage the match.

Before an advisor accepts an assignment, CHCA provides only limited routing information, such as state, help category, meeting preference, and response deadline. After acceptance, CHCA may provide the selected advisor with the consumer's name and contact information so the advisor can respond.

CHCA generally shares a request with one selected advisor at a time. If the advisor declines, does not accept, becomes ineligible, or an administrator approves reassignment, the information may be shared with another eligible advisor. Every selected advisor must have active Certified Health Care Advisor™ certification and good standing and an active insurance license in the consumer's state.

Participating advisors are independent professionals. They may have separate privacy obligations and notices for information they collect after a consumer independently chooses to engage them.

CHCA does not sell or rent personal information.

We may disclose information to:

• Selected advisors: as described above and only for responding to the requested help;
• Service providers: for hosting, email, communications, security, analytics, support, event administration, document storage, and other operations performed for CHCA;
• Professional and legal advisors: when reasonably necessary for auditing, compliance, claims, investigations, or legal advice;
• Government, regulators, or legal process: when required or permitted by law or necessary to protect people, rights, property, or services;
• Business transaction participants: in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of relevant assets, subject to applicable safeguards; and
• Others at your direction: when you request or consent to the disclosure.

Service providers may use information only for the contracted service, subject to their agreements and applicable law.

Submitting a match or contact request authorizes transactional email and telephone communications needed to respond.

SMS text messages require separate, explicit consent that is optional and unchecked by default. SMS consent is not a condition of receiving a match or buying anything. Message and data rates may apply. You may withdraw SMS consent by following the message instructions or contacting CHCA.

Promotional emails, event promotions, and other marketing require separate optional consent. You may unsubscribe through the message link or contact CHCA. Withdrawing marketing consent does not prevent necessary transactional, security, legal, or service communications.

CHCA uses RSVP information to manage free-event capacity, confirmation, reminders, changes, attendance, and follow-up.

If an event may be photographed or recorded, CHCA will provide advance notice during registration or visible notice at the venue. Where available, an attendee may request a camera-free option. CHCA seeks separate permission before using an identifiable close-up image, name, or testimonial for promotion.

Accessibility-accommodation information is optional, limited to personnel or providers who need it to arrange the accommodation, and kept separate from promotional consent.

CHCA uses cookies and similar technologies necessary to operate, secure, and remember settings for the website. We may use basic analytics to understand website performance and general use.

At launch, CHCA does not use advertising or retargeting pixels on the consumer website. If that practice changes, CHCA will update this policy and provide any required choice or consent.

Most browsers allow cookies to be blocked or deleted. Blocking necessary cookies may prevent portions of the website from working correctly.

CHCA uses administrative, technical, and physical safeguards designed to protect personal information. Safeguards may include access controls, authentication, encryption in transit, logging, monitoring, vendor controls, backups, and employee or contractor confidentiality requirements.

No transmission, system, or storage method can be guaranteed completely secure. You should use care when sharing information electronically and notify CHCA if you believe information has been misused.

CHCA applies the following operating retention periods unless a longer period is required for law, legal hold, fraud prevention, security, dispute resolution, or another documented obligation:

• A consumer match request that never becomes a matched or paid engagement: 12 months after the last interaction, followed by deletion or de-identification;
• A withdrawn or unmatched request: 12 months after withdrawal or final administrator action, followed by deletion or de-identification;
• Matched, engagement, signed-agreement, licensing, payment, complaint, and compliance records: seven years after the later applicable match closure, engagement, transaction, or resolution;
• General contact inquiries: 24 months after the matter is resolved;
• Free-event RSVP and attendance records: 12 months after the event unless connected to enrollment, a dispute, consent evidence, or another retention duty;
• Accessibility-accommodation information: 90 days after the event unless a longer period is needed to resolve a request or claim; and
• Marketing consent and opt-out records: as long as needed to honor and document the person's choice.

Backups may remain for a limited period until securely overwritten. Historical acceptance, consent, assignment, and audit records may be retained in immutable form for the applicable period.

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or a copy of personal information; restrict or object to certain processing; withdraw consent; opt out of marketing; or appeal a privacy-request decision.

To submit a request, contact support@certifiedhealthcareadvisor.com. CHCA may verify identity and authority before acting. We aim to acknowledge a request within five business days and respond within 45 calendar days, subject to verification, permitted extensions, legal exceptions, and the time required by applicable law.

CHCA will not unlawfully discriminate against a person for exercising a privacy right. An authorized agent may submit a request where permitted, subject to verification.

The consumer services are intended for adults age 18 or older. CHCA does not knowingly collect personal information from children. An adult may request help for another adult only with that person's permission.

If CHCA learns that information was submitted about a child through the consumer website, CHCA may delete it unless retention is required by law.

The website may link to insurers, government resources, independent advisors, maps, event services, or other third parties. Their privacy practices are governed by their own policies.

CHCA requires participating advisors to meet certification, good-standing, licensing, disclosure, and platform standards, but advisors remain independent and responsible for their own business practices and legal obligations.

CHCA may update this policy prospectively. Material changes will be posted with a new version and effective date and, when appropriate, communicated to affected users at least 30 days before taking effect. Minor clarifications may take effect when posted.

Historical consent and acceptance records will remain associated with the policy version in effect when recorded.

Send privacy questions or requests to:

Certified Healthcare Advisors, LLC6190 Powers Ferry Road NW, Suite 505Atlanta, GA 30339support@certifiedhealthcareadvisor.com(877) 418-2422